September 11, 2013

How to Solve the Orange DST Problem (time appears 1-hour earlier than actual)

Posted in Phone Tech, Troubleshooting tagged , , , , , at 10:06 pm by degyes

Due to a problem in the Orange network involving lack of synchronization to the updated Daylight Savings Time (DST) in Israel, phones set to use network-provided values will display the time as one hour earlier (i.e. GMT+2 instead of GMT+3). E.g. if the actual time is 08:00, your phone will display 07:00.

This also affects calendar settings and possibly other apps that are time-dependent.

This problem will continue until Israel moves over to winter clock (“שעון חורף”), that is, Standard Time, on 27th October.

The upshot is that you have the following options for working around this issue (aside from putting up with the annoyance of your phone and calendar settings being one hour off until the end of October).

  • Go to Settings > Date and Time Settings, and disable Automatic / Use Network-provided Values.
    • Set the time manually using Set Time; or
    • Select the time zone as Athens / Istanbul (shows up in options as GMT+2, but actually works as GMT+3, i.e. E. European Summer Time).

For details in Hebrew (with apologies for my Hebrew typing limitations in real-time), see my chat with the Orange CSR, below.

Note that the Orange CSR claimed that the issue was specific to Moto Defy, but I’m now told that it’s applicable to those with other makes and models as well, i.e. it’s a generalized issue in the Orange network.


From: Orange []
Sent: September 08, 2013 8:55 AM
To: David Egyes (degyes)
Subject: תמליל שיחת הצ’אט שלך עם Orange

מידע כללי

מועד תחילת הצ’אט

 Sep 8, 2013 1:34:54 AM EST

מועד סיום הצ’אט

 Sep 8, 2013 1:45:59 AM EST

משך הצ’אט


שם הנציג


תמליל השיחה

מידע: מיד תקושר לנציג Orange, תודה על פנייתך
מידע: ברוכים הבאים לשירות הצ’אט של Orange. שמי נופר, במה אוכל לעזור?
נופר: בוקר טוב דוד
נופר: במה אוכל לעזור?
דוד אדג’אש: הלן נופר – מאז כאשר הפעלתי את המכשיר שלי הבוקר, הזמן שמופיה בממסך ובלוחות זמנים הוא שעה מוקדם, כלומר, 07:36 עכשו.
נופר: ברשותך מוטורולה דיפיי?
דוד אדג’אש: כן
נופר: אוקיי
נופר: אסביר לך איך לבצע את הפעולה של שינוי השעה
דוד אדג’אש: האם יש בעיה ידועה ברשת? או האם זה עם המכשיר?\
נופר: צריך להעביר את המכשיר לשעה ידנית ולא אוטומטית
דוד אדג’אש: זה מופיע כ-GMT+2, וזה צריך להיות GMT+3 עד תום שעון קיץ בישראל.\
נופר: נכון מאוד
נופר: תכנס בבקשה לתוך ההגדרות > תאריך ושעה
דוד אדג’אש: אני מבין מה שאתה מציע לי, נופר, אבל זה לא נשמע לי פיטרון קבוע.
דוד אדג’אש: למה לא לתקן את הבעיה בתוך הרשת??
נופר: כיוון והשעון היה צריך להשתנות היום ובסוף הוא נדחה ל27/10 כל המכשירים בהם לא בוצע שינוי לאזור זמן איסטנבול/אתונה – GMT+3 וזה על אוטומטי אז יבוצע להם שינוי
נופר: האם אוכל לעזור במשהו נוסף ?
דוד אדג’אש: רק רוצה להבין – עד 27.10 אני צריך להגדיר את זה ידני ואז אני אוכל לשנות את זה בחזרה לאוטומטי?
נופר: בדיוק
נופר: ב27.10 אפשר להחזיר לאוטומטי
דוד אדג’אש: OK, תודה.
נופר: בשמחה דוד , לכל שאלה אנחנו כאן
נופר: המשך יום נהדר ושבוע טוב
נופר: שמחתי לעמוד לרשותך.
אשמח אם תמלא שתי שאלות על השירות שקיבלת מנציג הצ’אט בשיחה זו, באמצעות לחיצה על “סיים שיחה” בראש חלון הצ’אט מימין.
מוקד הצ’אט זמין עבורך בלחיצת כפתור באתר Orange.
מידע: השיחה הסתיימה.

May 29, 2013

Tip: Dealing with Screen Freezes in Android Devices

Posted in Phone Tech, Troubleshooting tagged , , , , at 4:06 pm by degyes

Before resorting to Restore Factory Settings as a solution to frequent or constant screen freeze-ups in Android devices, here’s a tip that could spare you the pain of reconfiguring your device from the ground up and reinstalling your apps from scratch. Occasionally, a data corruption can cause an Android device to freeze upon booting, or when the device is trying to display its home screen. This problem presents itself, for instance, when you press the power button to wake up the device while it’s in sleep mode, but instead of displaying its home screen, it simply freezes up. Getting the device to restart might even require pulling out and reinserting the battery. When there’s a data corruption affecting home screen activity, even taking this step doesn’t necessarily restore the device to a functioning state, a very frustrating and disconcerting situation. Often, this necessitates doing a Restore Factory Settings (aka Reset Factory Data), referred to commonly as “wiping the phone clean.” However, you may be able to avoid—or at least delay—taking that step by performing a less “radical” measure that involves simply clearing the stored data from the Home Activity application (runs on all Android devices).

See the link to Just Answer > Android Devices for details on how to perform this fairly simple troubleshooting procedure. Then, if it turns out that the data corruption is serious enough to require a restoration of factory settings, at least you’ll take that step knowing you’ve tried a less invasive procedure. To view the procedure, follow the link:

February 21, 2013

Getting Rid of Popup Ads in Chrome Caused by “Insta” Processes

Posted in Internet, PC Tech, Troubleshooting tagged , , , , , at 5:53 pm by degyes

I recently started getting popup ads with ridiculous frequency, like at least a dozen per hour (and that was a minimum), non-stop, as long as my Chrome browser was open (I’m running Windows 7, Chrome version 24.0.131257m). This was despite having my browser settings defined to block all popups. To make matters even more irritating, in addition to these ads being repetitive and constant, they weren’t even interesting, focusing mainly on things like weight loss, face lifts, and how to make lots of money surfing the Internet (yeah, right).

Getting back to business, after ruling out a virus (see news and discussion about Adserv virus), I went ahead and confirmed that my browser was indeed set to block popups. This led me on a fruitless and frustrating course of checking, rechecking, and making all manner of adjustments to my Chrome popup settings, an annoying mini-project that played out over the better part of a week.

Finally, I’d more or less given up, resigned to either re-installing Chrome, or limiting its use. However, before taking that step, I decided to do a search on what seemed to be the name of one of the companies putting out these ads. To my luck, I came across a Google Group, of all places, hosting a discussion describing the (pretty simple) solution.

The online discussion I came across suggested that “Insta” extensions—such as InstaTwitter, InstaTumblr, etc—in Chrome were the actual culprits. Why this is an issue in Chrome and not in Firefox or IE isn’t clear, though indeed, it seems to be a known problem.

So in my case, the solution was to disable InstaTwitter. Though I’ll provide, in addition to the (simple) solution that worked, the procedures that didn’t work; this might be useful for conveying the overall discovery process, which included some dead-end steps.

(However, note that these procedures might work just fine as solutions to other popup- and ad-related problems in Chrome.)

Didn’t Work #1:

In the Chrome browser, doing as follows:
1. Settings
2. Advanced Settings
3. Privacy
4. Content Settings
5. Pop-ups
6. “Do not allow any sites to show pop-ups (recommended)”

Didn’t Work #2:

In the Chrome browser, doing as follows:
1. Performing steps #1 – #5, as above.
2. “Allow all sites to show pop-ups”
3. Manage Exceptions
4. Block the following (your popups may differ; these were the ones I was getting):

This Worked!:

In the Chrome browser, do as follows:
1. Tools
2. Task Manager
3. Select InstaTwitter (or any other “Insta” processes like InstaTumblr, etc).
4. Click End Process
5. Close Task Manager

You may have to repeat the procedure for subsequent reboots or new log-ins to your PC. Or perhaps you could disable the Insta processes permanently.

February 19, 2012

Solving Lenovo X200 Blue Screen Problem

Posted in technology, Troubleshooting tagged , , , , , , , at 11:32 pm by degyes

Some months back, I posted an article offering a solution to a known black screen issue with the Lenovo X200 PC. This time, we’re solving a blue screen issue …

After months of getting ‘blue screens’ (BSODs) when redocking the PC and taking it out of sleep mode (15% – 20% of the time), a colleague in the laptops lab came up with a brilliant solution that’s been succeeding. The solution involves disabling the function that allows certain hardware devices to bring the computer out of standby mode.

  1. In Windows (still working in XP), select the My Computer icon.
  2. Click the right-mouse button.
  3. In the pop-up menu, choose Properties.
  4. In the System Properties dialog, select the Hardware tab.
  5. Click the Device Manager button.
  6. In the list of components, expand the various trees, select the items appearing within the branches, right-click, and choose properties.
  7. For items with a Power Management tab, select that tab.
  8. Un-select “Allow this device to bring the computer out of standby.”
  9. Click OK.

To save you the task of inspecting each hardware element individually, the following are the items on my PC with Power Management:

  • Modems > ThinkPad Modem Adapter
  • Network Adapters > Intel Gigabit and Intel WiFi link.


Leave USB Controllers alone, i.e. don’t uncheck “Allow the computer to turn off this device to save power,” under USB Controllers > USB Root Hub.

July 3, 2011

Solving Lenovo X200 Black Screen Problem

Posted in PC Tech, technology, Troubleshooting tagged , , , , , , , at 4:03 pm by degyes

I was recently looking around the Internet for a solution to the Lenovo X200 standby /  resume (hibernate / wake-up) issue, which has gotten really annoying lately. Basically, the problem is that in about 15%-20% of cases, when placing the machine in standby or when trying to wake it up standby mode, it black screens.

I came across a bulletin board that recommended disabling the fingerprint scanner via the LT’s BIOS, although no instructions were provided on the site (and thus, no link).

You can disable the fingerprint scanner without going directly into the BIOS, as follows:

  1. In Windows (I’m working in WinXP), select the My Computer icon.
  2. Click the right-mouse button.
  3. In the pop-up menu, choose Properties.
  4. In the System Properties dialog, select the Hardware tab.
  5. Click the Device Manager button.
  6. In the main tree, open the Biometric branch.
  7. Once you’ve opened the branch, you should see an item marked AuthenTec Inc.; select it.
  8. Click the right-mouse button.
  9. In the pop-up menu, choose Disable.

Note that there might be a more recently released driver that solves the black-screen problem. In that case, instead of disabling it, perhaps updating to the newer driver would solve the black-screen problem without requiring a disable.